Delivery & Returns

UNLESS OTHERWISE AGREED, DELIVERY OF ORDERED GOODS WILL BE CARRIED OUT TO THE ADDRESS SUPPLIED BY THE CUSTOMER. DELIVERY WILL BE MADE AS SOON AS POSSIBLE AFTER YOUR ORDER AND PAYMENT IS ACCEPTED. PERIODS OF DELIVERY ARE NONBINDING.

ONCE GOODS HAVE BEEN DELIVERED, THEY WILL BE HELD AT THE RISK OF THE CUSTOMER AND WE WILL NOT BE LIABLE FOR THEIR LOSS OR DESTRUCTION.

WE USE SPECIALIST PARCEL COURIERS FOR ALL UK AND INTERNATIONAL DELIVERIES. IN SOME CASES A SIGNATURE MAY BE REQUIRED UPON DELIVERY.

SHIPPING RATES ARE AS FOLLOWS.

UK/EUROPE:                        £10
U.S.:                                     £20
REST OF THE WORLD:       £30

ESTIMATED DELIVERY TIMES AS FOLLOWS ARE IN STANDARD WORKING DAYS.

UK/EUROPE:                         5-7
U.S.:                                      10-15
REST OF THE WORLD:        10-20

PLEASE ENSURE THAT THE POSTAGE ADDRESS YOU PROVIDE WHEN REGISTERING AN ACCOUNT OR COMPLETING A CHECK OUT IS CORRECT. WE ARE UNABLE TO REDIRECT ORDERS ONCE THEY HAVE BEEN PROCESSED. BEFORE WE CAN DISPATCH YOUR PURCHASE(S), WE MAY NEED TO CONFIRM YOUR DETAILS SO PLEASE KEEP AN EYE ON YOUR EMAILS AFTER MAKING AN ORDER.

WE WILL DO OUR BEST TO KEEP DELAYS TO A MINIMUM. OUR DELIVERY TIME STARTS FROM THE MOMENT AN ORDER IS ACCEPTED AND INCLUDES A 48 HOUR PERIOD IN WHICH ITEM(S) WILL BE PROCESSED BEFORE DISPATCH. WE WILL ENDEAVOUR TO ENSURE THAT THE WEBSITE IS FULLY UP TO DATE AND THAT GOODS DISPLAYED ARE AVAILABLE. HOWEVER, IN THE EVENT THAT ORDERED ITEMS ARE OUT OF STOCK WE WILL NOTIFY YOU AS SOON AS POSSIBLE AND ISSUE A FULL REFUND.

PLEASE NOTE THAT SOME COUNTRIES MAY HAVE RESTRICTIONS ON THE RECEIPT OF SPECIFIC ITEMS.

SHIPMENTS TO NON-EU COUNTRIES MAY BE SUBJECT TO IMPORT DUTIES AND TAXES, WHICH ARE LEVIED ONCE A SHIPMENT REACHES YOUR COUNTRY. THE CUSTOMER WILL BE RESPONSIBLE FOR PAYING ADDITIONAL CHARGES FOR CUSTOMS CLEARANCE; WE HAVE NO CONTROL OVER THESE CHARGES AND CANNOT PREDICT WHAT THEY MAY BE. CUSTOMS POLICIES VARY WIDELY FROM COUNTRY TO COUNTRY; PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION.

WE WORK CLOSELY WITH OUR SHIPPING PARTNERS TO MINIMIZE THE POTENTIAL IMPACT OF CUSTOM DELAYS ON OUR INTERNATIONAL CUSTOMERS. HOWEVER, WE SHALL NOT BE HELD ACCOUNTABLE FOR ANY DELAYS DUE TO CUSTOMS. DUE TO RECENT CHANGES IN CUSTOMS POLICIES, SHIPMENTS MAY EXPERIENCE POSSIBLE DELAYS, AND MAY TAKE UP TO 21 BUSINESS DAYS TO BE DELIVERED TO THE FINAL DESTINATION.

IF YOU WOULD LIKE TO RETURN AN ITEM PLEASE PUT A NOTE IN THE PACKAGE STATING YOUR REASON WHY (IF FOR AN EXCHANGE THE ITEM THAT YOU WOULD LIKE TO EXCHANGE FOR) AND RETURN BACK TO-

ANNIE HOOD

C/O ENGINEERED PROPERTY SERVICES

ILFORD ROAD

NEWCASTLE UPON TYNE

NE2 3NX, ENGLAND, UK

PLEASE NOTE WE DO NOT COVER THE COST OF A RETURN.