SHIPPING AND TERMS

SHIPPING & RETURNS

WE SHIP WORLDWIDE WITH DPD EXPRESS.

UK – DPD EXPRESS (1-3 DAYS) £5
EUROPE – DPD EXPRESS (1-5 DAYS)   £10.00.

USA – DPD EXPRESS (1-7 DAYS) £15
REST OF WORLD – DPD EXPRESS (1-3 DAYS)    £20

PLEASE NOTE ALL ORDERS CURRENTLY HOLD 2-4 DAYS HANDLING TIME, ALTHOUGH EVERY EFFORT IS MADE TO SHIP SOONER.  

WORLDWIDE DPD EXPRESS SHIPPING IS FREE ON ALL ORDERS ABOVE THE VALUE OF £200.

TRACKING INFORMATION IS AUTOMATICALLY EMAILED TO ALL CUSTOMERS OR MESSAGED VIA SMS IF THE PHONE NUMBER IS ADDED TO YOUR ORDER. IF YOU DON'T RECEIVE THIS, PLEASE CHECK YOUR SPAM FOLDER.

POLICY

EXCHANGES OR REFUNDS WILL BE GIVEN UP TO 14 DAYS FROM WHEN THE PRODUCT WAS RECEIVED. PLEASE MAKE SURE THAT YOU HAVE CAREFULLY REVIEWED YOUR ORDER BEFORE FINALISING YOUR PURCHASE. 
FOR MORE INFO PLEASE CONTACT:  INFO@ANNIEHOOD.COM

RETURNS

RETURNS MUST BE SENT BACK WITHIN 14 DAYS AND IN PERFECT ORIGINAL SALE CONDITION, UNWORN AND THE TAGS MUST NOT BE BROKEN. WE CANNOT REFUND YOUR ORIGINAL OR RETURN POSTAGE COSTS UNLESS PRODUCT IS FAULTY / INCORRECT.

FOOTWEAR

RETURNED FOOTWEAR MUST BE IN BOX, WITH ORIGINAL PACKAGING AND SOLES MUST HAVE NO WEAR. IF FOOTWEAR IS RETURNED WITH WEAR / DAMAGE THESE WILL BE RETURNED BACK TO YOU.

SALE AND OUTLET ITEMS

SALE AND OUTLET ITEMS CANNOT BE REFUNDED; WE CAN HOWEVER OFFER STORE CREDIT OR EXCHANGE.