SHIPPING

-

WE SHIP WORLDWIDE VIA ROYAL MAIL AND FEDEX.

 

-

UK SHIPPING TIME - UP TO 2 DAYS
EU SHIPPING TIME - UP TO 7 DAYS
US, AUS AND REST OF WORLD - UP TO 14 DAYS

 

-

ALL ORDERS ARE SUBJECT TO A 1 - 3 DAY SHIPPING TIME

THIS CAN BE UP TO 7 DAYS DURING BUSY PERIODS. 

-

 

TRACKING INFORMATION IS AUTOMATICALLY EMAILED TO ALL CUSTOMERS OR MESSAGED VIA SMS IF THE PHONE NUMBER IS ADDED TO YOUR ORDER. IF YOU DON'T RECEIVE THIS, PLEASE CHECK YOUR SPAM FOLDER.

 

-

  
RETURNS

RETURNS MUST BE SENT BACK WITHIN 14 DAYS AND IN PERFECT ORIGINAL SALE CONDITION, UNWORN AND THE TAGS MUST NOT BE BROKEN. WE CANNOT REFUND YOUR ORIGINAL OR RETURN POSTAGE COSTS.

YOU DO NOT NEED TO CONTACT US PRIOR TO SHIPPING PLEASE RETURN YOUR ITEM TO OUR RETURNS ADDRESS BELOW

ANNIE HOOD
C/O ENGINEERING PROPERTY SERVICES
ILFORD ROAD

NEWCASTLE UPON TYNE

TYNE AND WEAR
NE2 3NX

 

-

 

YOUR ORDER NUMBER AND REASON FOR RETURN MUST BE ADDED VIA THE SLIP PROVIDED OR A NOTE WITHIN THE PACKAGE

 

-

If your order requires duties and taxes which are unpaid resulting in the item been returned to us you will be refunded the item price only minus any shipping costs.

 

-

 

SALE AND OUTLET ITEMS
SALE AND OUTLET ITEMS CANNOT BE REFUNDED; WE CAN HOWEVER OFFER STORE CREDIT OR EXCHANGE. SALE INCLUDES END OF SEASON AND CODES.