SHIPPING

FOR ALL ORDERS YOU WILL RECIEVE AN EMAIL WITH YOUR TRACKING UPON ACCEPTANCE OF YOUR ORDER. THIS IS WHEN THE LABEL IS PRINTED AND AWAITING PACKING. YOU CAN TRACK WHEN THE ORDER LEAVES US WITH THIS TRACKING NUMBER BY CLICKING ON IT. OUR PACKING TIME STILL APPLIES AND IT MAY TAKE 1-3 WORKING DAYS FOR TRACKING TO UPDATE.

COURIERS
ROYAL MAIL FOR DOMESTIC ORDERS
FEDEX FOR OVERSEAS ORDERS
 
UK SHIPPING
SHIPPING TIME UP TO 2 DAYS WITH 1 - 3 WEEKDAYS PACKING TIME
PACKING AND HANDLING TIME 0 - 14 DAYS IN OFFER/LAUNCH PERIODS

EU AND US
SHIPPING TIME UP TO 14 DAYS
PACKING AND HANDLING TIME 0 - 4 DAYS IN SALE/LAUNCH PERIODS

ALL TIMES ARE GUIDES AND CAN BE DELAYED DUE TO VARYING FACTORS.

REST OF WORLD
SHIPPING TIME UP TO 14 DAYS
PACKING AND HANDLING TIME 0 - 4 DAYS IN SALE/LAUNCH PERIODS

TRACKING YOUR ORDER
TRACKING INFORMATION IS AUTOMATICALLY EMAILED TO ALL CUSTOMERS OR MESSAGED VIA SMS IF THE PHONE NUMBER IS ADDED TO YOUR ORDER. IF YOU DON'T RECEIVE THIS, PLEASE CHECK YOUR SPAM FOLDER.
 
RETURNS
RETURNS MUST BE SENT BACK WITHIN 14 DAYS AND IN PERFECT ORIGINAL SALE CONDITION, UNWORN AND THE TAGS MUST NOT BE BROKEN. WE CANNOT REFUND YOUR ORIGINAL OR RETURN POSTAGE COSTS.

YOU DO NOT NEED TO CONTACT US PRIOR TO SHIPPING PLEASE RETURN YOUR ITEM TO OUR RETURNS ADDRESS BELOW:

ANNIE HOOD
C/O ENGINEERING PROPERTY SERVICES
ILFORD ROAD
NEWCASTLE UPON TYNE
TYNE AND WEAR
NE2 3NX

YOUR ORDER NUMBER AND REASON FOR RETURN MUST BE ADDED VIA THE SLIP PROVIDED OR A NOTE WITHIN THE PACKAGE
 
REFUNDS AND EXCHANGES CAN TAKE UP TO 14 DAYS TO BE PROCESSED.

LOST OR MISSING ITEMS

IF THE ITEM HAS BEEN DELIVERED AND IS SHOWING AT THE CORRECT ADDRESS ON THE GPS WITH PROOF OF DELIVERY THEN WE WILL NOT REFUND THE ORDER. TO MAKE A CLAIM IN THIS SITUATION WE REQUIRE A CRIME REFERENCE NUMBER. ONCE ACCEPTED BY THE COURIER YOUR REFUND WLL BE PROCESSED.

IF THE ITEM HAS NOT BEEN DELIVERED OR IS LOST IN TRANSIT THIS WILL BE RE-SENT TO YOU.

DUTIES AND TAXES
If your order requires duties and taxes which are unpaid resulting in the item been returned to us you will be refunded the item price only minus any shipping costs. We do not cover duties and taxes currently we are in the process of including this.
 
SALE AND OUTLET ITEMS
SALE AND OUTLET ITEMS CANNOT BE REFUNDED; WE CAN HOWEVER OFFER STORE CREDIT OR EXCHANGE. SALE INCLUDES USE OF DISCOUNT CODES EXCLUDING YOUR FIRST ORDER.