Terms & Conditions

THE TERMS AND CONDITIONS (“TERMS”) SET OUT BY ANNIE HOOD LIMITED CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN THE CONSUMER AND ANNIE HOOD LIMITED THAT GOVERNS YOUR USE OF THIS WEBSITE AND THE SERVICES AVAILABLE THROUGH THIS WEBSITE (HERE AFTER “THE SERVICES”). PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SITE. BY USING OUR WEBSITE, YOU INDICATE THAT YOU ACCEPT THESE TERMS AND AGREE TO ABIDE BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR WEBSITE.

WEBSITE ACCESS:

ACCESS TO OUR WEBSITE IS PROVIDED ON A TEMPORARY BASIS, AND WE RESERVE THE RIGHT TO WITHDRAW OR AMEND THE WEBSITE WITHOUT NOTICE. WE MAY RESTRICT ACCESS TO THE WEBSITE AND/OR THE SERVICES AT OUR OWN DESCRETION. WE WILL NOT BE LIABLE IF FOR ANY REASON THE WEBSITE IS UNAVAILABLE AT ANY TIME OR FOR ANY PERIOD OF TIME.

IF YOU CHOOSE, OR YOU ARE PROVIDED WITH, A USER IDENTIFICATION CODE, PASSWORD OR ANY OTHER PIECE OF INFORMATION AS PART OF OUR SECURITY PROCEDURES, YOU MUST TREAT SUCH INFORMATION AS CONFIDENTIAL, AND YOU MUST NOT DISCLOSE IT TO ANY THIRD PARTY.

YOU MAY NOT USE AN ACCOUNT NAME THAT IS USED BY SOMEONE ELSE, IS VULGAR OR OTHERWISE OFFENSIVE (AS DETERMINED BY US), INFRINGES ANY TRADEMARK OR OTHER PROPRIETARY RIGHTS OF OTHERS, OR IS USED IN ANY WAY THAT VIOLATES THESE TERMS.

WE RESERVE THE RIGHT TO DISABLE ANY USER IDENTIFICATION CODE OR PASSWORD, WHETHER CHOSEN BY YOU OR ALLOCATED BY US, AT ANY TIME, IF IN OUR OPINION YOU HAVE FAILED TO COMPLY WITH ANY OF THE PROVISIONS OF THESE TERMS.

WE WILL NOT BE LIABLE FOR ANY LOSS THAT YOU MAY INCUR AS A RESULT OF SOMEONE ELSE USING YOUR PASSWORD OR ACCOUNT, EITHER WITH OR WITHOUT YOUR KNOWLEDGE. HOWEVER, YOU MAY BE LIABLE FOR ANY LOSSES DAMAGES CLAIMS OR AWARDS SUFFERED BY US AT THE HANDS OF A THIRD PARTY DUE TO SOMEONE ELSE USING YOUR ACCOUNT OR PASSWORD. YOU MAY NOT USE ANYONE ELSE'S ACCOUNT AT ANY TIME.

WEBSITE UPDATES AND MODIFICATIONS:

WE AIM TO UPDATE OUR WEBSITE REGULARLY, AND MAY CHANGE THE CONTENT OF OUR SITE AT ANY TIME. IF THE NEED ARISES, WE MAY SUSPEND ACCESS TO OUR WEBSITE, OR TERMINATE IT INDEFINITELY. ANY OF THE INFORMATION ON OUR SITE MAY BE OUT OF DATE AT ANY GIVEN TIME, AND WE ARE UNDER NO OBLIGATION TO UPDATE IT.

PROHIBITIONS:

YOU MUST NOT MISUSE THIS WEBSITE. IN PARTICULAR YOU AGREE THAT YOU MAY NOT ACCESS OR USE THE WEBSITE IN ORDER TO: COMMIT OR ENCOURAGE A CRIMINAL OFFENCE; TRANSMIT OR DISTRIBUTE A VIRUS, TROJAN, WORM, LOGIC BOMB OR POST ANY OTHER MATERIAL WHICH IS MALICIOUS, TECHNOLOGICALLY HARMFUL, IN BREACH OF CONFIDENCE OR IN ANY WAY OFFENSIVE OR OBSCENE; ATTEMPT TO GAIN UNAUTHORISED ACCESS TO OUR SITE, THE SERVER ON WHICH OUR SITE IS STORED OR ANY SERVER, COMPUTER OR DATABASE CONNECTED TO OUR SITE. YOU MUST NOT ATTACK OUR SITE VIA A DENIAL-OF-SERVICE ATTACK OR A DISTRIBUTED DENIAL-OF SERVICE ATTACK; CORRUPT DATA; CAUSE ANNOYANCE TO OTHER USERS; INFRINGE UPON THE RIGHTS OF ANY OTHER PERSON'S PROPRIETARY RIGHTS; COLLECT IN ANY WAY PERSONAL INFORMATION ABOUT OTHERS, INCLUDING E-MAIL ADDRESSES, OR USE SUCH INFORMATION TO SEND ANY UNSOLICITED ADVERTISING OR PROMOTIONAL MATERIAL, COMMONLY REFERRED TO AS "SPAM"; USE THE SERVICES FOR FRAUDULENT TRANSACTIONS; OR ATTEMPT TO AFFECT THE PERFORMANCE OR FUNCTIONALITY OF ANY COMPUTER FACILITIES OF OR ACCESSED THROUGH THIS WEBSITE.

YOU MUST NOT, EXCEPT AS EXPRESSLY AUTHORIZED BY US, ADVERTISE OR OFFER TO SELL OR BUY ANY GOODS OR SERVICES FOR ANY PURPOSE OR OTHERWISE COMMERCIALLY EXPLOIT THE WEBSITE/SERVICES WITHOUT OUR PRIOR WRITTEN CONSENT.

BY BREACHING THESE PROVISIONS, YOU WOULD COMMIT A CRIMINAL OFFENCE UNDER THE COMPUTER MISUSE ACT 1990. WE WILL REPORT ANY SUCH BREACH TO THE RELEVANT LAW ENFORCEMENT AUTHORITIES AND WE WILL CO-OPERATE WITH THOSE AUTHORITIES BY DISCLOSING YOUR IDENTITY TO THEM. IN THE EVENT OF SUCH A BREACH, YOUR RIGHT TO USE OUR SITE WILL CEASE IMMEDIATELY.

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT. YOU ARE STRONGLY ADVISED TO OWN AND RUN YOUR OWN SECURITY AND VIRUS PROTECTION SOFTWARE.

TERMINATION OF A USER ACCOUNT:

WE RESERVE THE RIGHT TO TERMINATE OR SUSPEND AN ACCOUNT. YOU HAVE THE RIGHT TO CANCEL, YOUR ACCOUNT(S) OR A PARTICULAR SUBSCRIPTION AT ANY TIME. YOU UNDERSTAND AND AGREE THAT, EXCEPT AS EXPRESSLY PROVIDED BY LAW, THE CANCELLATION OF YOUR ACCOUNT OR A PARTICULAR SUBSCRIPTION IS YOUR SOLE RIGHT AND REMEDY WITH RESPECT TO ANY DISPUTE WITH US.

YOU CAN CANCEL YOUR ACCOUNT(S) OR A PARTICULAR SUBSCRIPTION FOR THE SERVICES BY FOLLOWING THE PROCEDURES MADE AVAILABLE WITH THE APPLICABLE SERVICES. WE RESERVE THE RIGHT TO COLLECT FEES, SURCHARGES OR COSTS INCURRED BEFORE YOU CANCEL YOUR ACCOUNT(S) OR A PARTICULAR SUBSCRIPTION. IN THE EVENT THAT YOUR ACCOUNT OR A PARTICULAR SUBSCRIPTION IS TERMINATED, SUSPENDED OR CANCELED, NO REFUND WILL BE GRANTED.

INTELLECTUAL PROPERTY RIGHTS:

THE INTELLECTUAL PROPERTY RIGHTS IN ALL SOFTWARE AND CONTENT MADE AVAILABLE TO YOU ON OR THROUGH THIS WEBSITE REMAINS OUR PROPERTY OR OUR LICENSORS AND IS PROTECTED BY COPYRIGHT LAWS AND TREATIES AROUND THE WORLD. ALL SUCH RIGHTS ARE RESERVED.

YOU MAY STORE, PRINT AND DISPLAY THE CONTENT SUPPLIED SOLELY FOR YOUR OWN PERSONAL USE. YOU ARE NOT PERMITTED TO PUBLISH, MANIPULATE, DISTRIBUTE OR OTHERWISE REPRODUCE, IN ANY FORMAT, ANY OF THE CONTENT OR COPIES OF THE CONTENT SUPPLIED TO YOU OR WHICH APPEARS ON THIS WEBSITE NOR MAY YOU USE ANY SUCH CONTENT IN CONNECTION WITH ANY BUSINESS OR COMMERCIAL ENTERPRISE.

DISCLAIMER OF LIABILITY:

THE PRODUCT(S), CONTENT AND INFORMATION DISPLAYED ON OUR SITE IS PROVIDED WITHOUT ANY GUARANTEES, CONDITIONS OR WARRANTIES AS TO ITS ACCURACY, OPERATION, SECURITY, AND AVAILABILITY.

PRIVACY POLICY:

PERSONAL INFORMATION YOU PROVIDE IS PROCESSED IN ACCORDANCE WITH OUR PRIVACY POLICY AND IN ACCORDANCE WITH ALL UK APPLICABLE DATA PROTECTION LAWS. BY USING OUR WEBSITE, YOU CONSENT TO SUCH PROCESSING AND YOU WARRANT THAT ALL DATA PROVIDED BY YOU IS ACCURATE.

LINKING TO OUR SITE:

YOU MAY LINK TO ANY PART OF OUR WEBSITE, PROVIDED YOU DO SO IN A WAY THAT IS FAIR AND LEGAL AND DOES NOT DAMAGE OUR REPUTATION OR TAKE ADVANTAGE OF IT, BUT YOU MUST NOT ESTABLISH A LINK IN SUCH A WAY AS TO SUGGEST ANY FORM OF ASSOCIATION, APPROVAL OR ENDORSEMENT ON OUR PART WHERE NONE EXISTS.

WE RESERVE THE RIGHT TO WITHDRAW LINKING PERMISSION WITHOUT NOTICE. THE WEBSITE FROM WHICH YOU ARE LINKING MUST COMPLY IN ALL RESPECTS WITH THE CONTENT STANDARDS SET OUT IN OUR ACCEPTABLE USE POLICY. IF YOU WISH TO MAKE ANY USE OF MATERIAL ON OUR SITE OTHER THAN THAT SET OUT ABOVE, PLEASE ADDRESS YOUR REQUEST TO INFO@ANNIEHOOD.COM

LINKS FROM OUR SITE:

WHERE OUR SITE CONTAINS LINKS TO OTHER SITES AND RESOURCES PROVIDED BY THIRD PARTIES, THESE LINKS ARE PROVIDED FOR YOUR INFORMATION ONLY. WE HAVE NO CONTROL OVER THE CONTENTS OF THOSE SITES OR RESOURCES, AND ACCEPT NO RESPONSIBILITY FOR THEM OR FOR ANY LOSS OR DAMAGE THAT MAY ARISE FROM YOUR USE OF THEM.

TERMS OF SALE:

BY PLACING AN ORDER THROUGH THIS SITE YOU ARE OFFERING TO PURCHASE THE PRODUCT(S) AT THE PRICE AND ON THE TERMS DISPLAYED AND SUBJECT TO THE THESE TERMS INCLUDING WHAT FOLLOWS. ALL ORDERS ARE SUBJECT TO AVAILABILITY.

DISPATCH TIMES MAY VARY ACCORDING TO AVAILABILITY AND ANY GUARANTEES OR REPRESENTATIONS MADE AS TO DELIVERY TIMES ARE LIMITED TO MAINLAND UK AND SUBJECT TO ANY DELAYS RESULTING FROM POSTAL DELAYS FOR WHICH WE WILL NOT BE RESPONSIBLE. SEE OUR DELIVERY CHARGES NOTICE FOR FURTHER INFORMATION.

WE ARE NOT OBLIGED TO ACCEPT YOUR ORDER OR ANY OTHER REQUEST MADE BY YOU. IF YOUR ORDER IS ACCEPTED WE WILL INFORM YOU BY EMAIL. WHEN PLACING AN ORDER YOU UNDERTAKE THAT ALL DETAILS YOU PROVIDE TO US ARE TRUE AND ACCURATE, THAT YOU ARE AN AUTHORISED USER OF THE CREDIT OR DEBIT CARD USED TO PLACE YOUR ORDER AND THAT THERE ARE SUFFICIENT FUNDS TO COVER THE COST OF THE GOODS. THE COST OF PRODUCTS IN A FOREIGN CURRENCY MAY FLUCTUATE. ALL PRICES ADVERTISED ARE SUBJECT TO SUCH CHANGES.

CONTRACT:

WE MUST RECEIVE PAYMENT OF THE WHOLE OF THE PRICE FOR THE GOODS THAT YOU ORDER BEFORE YOUR ORDER CAN BE ACCEPTED. ONCE PAYMENT HAS BEEN RECEIVED BY US WE WILL CONFIRM THAT YOUR ORDER HAS BEEN ACCEPTED BY SENDING AN EMAIL TO YOU AT THE EMAIL ADDRESS YOU PROVIDE IN YOUR ORDER FORM. OUR ACCEPTANCE OF YOUR ORDER BRINGS INTO EXISTENCE A LEGALLY BINDING CONTRACT BETWEEN US.

PRICES:

WE TRY AND ENSURE THAT ALL DETAILS, DESCRIPTIONS AND PRICES WHICH APPEAR ON THIS WEBSITE ARE ACCURATE HOWEVER ERRORS MAY OCCUR. IF WE DISCOVER AN ERROR IN THE PRICING OF ANY GOODS WHICH YOU HAVE ORDERED WE WILL INFORM YOU OF THIS AS SOON AS POSSIBLE AND GIVE YOU THE OPTION OF RECONFIRMING YOUR ORDER AT THE CORRECT PRICE OR CANCELLING IT FOR FULL REFUND. IF WE ARE UNABLE TO CONTACT YOU WE WILL TREAT THE ORDER AS CANCELLED AND IF YOU HAVE ALREADY PAID FOR THE GOODS, YOU WILL RECEIVE A FULL REFUND. WHERE APPLICABLE, PRICES ARE INCLUSIVE OF VAT AT THE UK RATE. VAT IS NOT INCLUDED IN OUR PRICES FOR CUSTOMERS OUTSIDE OF THE EU. DELIVERY COSTS WILL BE CHARGED IN ADDITION; SUCH ADDITIONAL CHARGES ARE CLEARLY DISPLAYED WHERE APPLICABLE AND INCLUDED IN THE 'TOTAL COST'.

RETURNS AND REFUNDS POLICY:

YOU MAY REQUEST TO RETURN GOODS BOUGHT FROM OUR WEBSITE AND OBTAIN A REFUND AT ANY TIME UP TO THE END OF THE SEVENTH DAY FROM THE DATE YOU RECEIVE THE ORDERED GOODS. YOU ARE NOT OBLIDGED TO GIVE US ANY REASON NOR WILL YOU HAVE TO PAY ANY PENALTY APART FROM THE COST OF RETURNING THE GOODS TO US.

TO MAKE A RETURN (CANCEL YOUR CONTRACT) YOU MUST NOTIFY US AND CONFIRM ANY PREVIOUS CORRESPONDANCE IN WRITING BY E-MAIL SENT TO INFO@ANNIEHOOD.COM OR ALTERNATIVELY GO THROUGH THE RETURNS PROCESS MADE AVAILABLE VIA THE WEBSITE.

GOODS MUST BE SENT BACK TO OUR WAREHOUSE ADDRESS AT YOUR OWN COST AND RISK. IF YOU CANCEL YOUR ORDER AFTER WE HAVE ALREADY PROCESSED THE GOODS FOR DELIVERY YOU MUST NOT UNPACK THE GOODS WHEN THEY ARE RECEIVED BY YOU AND YOU MUST SEND THE GOODS BACK TO US AT OUR WAREHOUSE ADDRESS AT YOUR OWN COST AND RISK AS SOON AS POSSIBLE.

ONCE YOU HAVE NOTIFIED US THAT YOU ARE MAKING A RETURN, ANY SUM DEBITED TO US FROM YOUR CREDIT CARD WILL BE CREDITED TO YOUR ACCOUNT AS SOON AS POSSIBLE PROVIDED THAT THE GOODS IN QUESTION ARE RETURNED BY YOU AND RECEIVED BY US IN THE CONDITION THEY WERE IN WHEN DELIVERED TO YOU. IF YOU DO NOT RETURN THE GOODS DELIVERED TO YOU OR DO NOT PAY THE COSTS OF DELIVERY, WE SHALL BE ENTITLED TO DEDUCT THE DIRECT COSTS OF RECOVERING THE GOODS FROM THE AMOUNT TO BE CREDITED TO YOU.

CANCELLATION:

WE RESERVE THE RIGHT TO CANCEL THE CONTRACT BETWEEN US IF: (I) WE HAVE INSUFFICIENT STOCK TO DELIVER THE GOODS YOU HAVE ORDERED; (II) WE DO NOT DELIVER TO YOUR AREA; OR (III) ONE OR MORE OF THE GOODS YOU ORDERED WAS LISTED AT AN INCORRECT PRICE DUE TO A TYPOGRAPHICAL ERROR OR AN ERROR IN THE PRICING INFORMATION RECEIVED BY US FROM OUR SUPPLIERS. IF WE CANCEL YOUR CONTRACT WE WILL NOTIFY YOU BY EMAIL AND WILL CREDIT TO YOUR ACCOUNT ANY SUM DEDUCTED BY US FROM YOUR CREDIT CARD AS SOON AS POSSIBLE BUT IN ANY EVENT WITHIN 30 DAYS OF YOUR ORDER. WE WILL NOT BE OBLIGED TO OFFER ANY ADDITIONAL COMPENSATION FOR DISAPPOINTMENT SUFFERED.

LIABILITY:

IF THE GOODS WE DELIVER ARE NOT WHAT YOU ORDERED OR ARE DAMAGED OR DEFECTIVE OR THE DELIVERY IS OF AN INCORRECT QUANTITY, WE SHALL HAVE NO LIABILITY TO YOU UNLESS YOU NOTIFY US IN WRITING AT OUR CONTACT ADDRESS OF THE PROBLEM WITHIN 7 DAYS OF THE DELIVERY OF THE GOODS IN QUESTION.

IF YOU DO NOT RECEIVE THE GOODS ORDERED WITHIN 30 DAYS OF THE DATE ON WHICH YOU ORDERED THEM, WE SHALL HAVE NO LIABILITY TO YOU UNLESS YOU NOTIFY US IN WRITING AT OUR CONTACT ADDRESS OF THE PROBLEM WITHIN 50 DAYS OF THE DATE ON WHICH YOU ORDERED THE GOODS.

IF YOU NOTIFY A PROBLEM TO US UNDER THE LIABILITY CLAUSES ABOVE, OUR ONLY OBLIGATION WILL BE TO REFUND TO YOU THE AMOUNT PAID BY YOU FOR THE GOODS IN QUESTION IN WHATEVER WAY WE CHOOSE.

AGREEMENT OVERVIEW:

THESE TERMS AND CONDITIONS, TOGETHER WITH OUR CURRENT WEBSITE PRICES, DELIVERY DETAILS, CONTACT DETAILS AND PRIVACY POLICY, SET OUT THE WHOLE OF OUR AGREEMENT RELATING TO THE SUPPLY OF THE GOODS TO YOU BY US. NOTHING SAID BY ANY PERSONS CONNECTED TO ANNIE HOOD ON OUR BEHALF SHOULD BE UNDERSTOOD AS A VARIATION OF THESE TERMS AND CONDITIONS.

IF YOU HAVE ANY QUERIES ABOUT OUR WEBSITE, OUR PRODUCTS OR OUR SERVICES, PLEASE CONTACT US BY EMAIL: INFO@ANNIEHOOD.COM

WE THANK YOU FOR ABIDING BY OUR TERMS AND HOPE YOU ENJOY USING OUR WEBSITE.